Glencoe Mountain Resort
Snow School Manager (Full time position)
Job Description
Responsible to: Managing Director (Andy Meldrum)
Responsible for: All activities staff; snow school, tubing and biking
Job purpose:
- Ensure smooth running of the snow school
- Manage scheduling of staff to meet demand
- Recruit, train and manage primarily snow school staff
- Conduct snowsports lessons
- Prepare rental equipment for customers
- Ensure customers have a great experience
Primary duties:
- Managing staff on a day to day basis
- Work weekends, holidays, mornings and evenings as required
- Maintain a healthy and safe workplace
- Recording staff timesheets and takings / cashing up
- Standing in for the Rentals Manager as needed
- Taking customer bookings over the phone, email and in person
- Assisting at events – planning and running
- Working on the introduction of additional activities
- Marketing; social media, posters, videos
- Conducting ski and snowboard lessons
- Equipping customers with ski and snowboard equipment
- Ensure all pre-booked equipment is set up the day before
- Undertake basic maintenance and repair of rental equipment
Additional duties:
- Using ski servicing machine (Wintersteiger)
- Basic maintenance and cleaning as needed
Notes:
This is not an exhaustive list and may be adjusted periodically after review and consultation. You will be expected to carry out any reasonable duties, including working as a lift operator, in the café, or other tasks needed by the business which may be requested from time to time.
Hours may vary depending on business levels, but will be an average of 40 hours.